Our 24 karat Gold plated and Rhodium plated items come with a Written Life Time Guarantee. You can follow the instructions on the guarantee to return the item to the factory after 30 days, for a free replacement. You will pay a small cost for return shipping. See the details on the Guarantee Form.
During the first 30 days after you receive the item you may request a return if you are not satisfied with your purchase. Buyer pays for return shipping. Contact us first to request a return authorization. Do not return as a COD. COD's will not be accepted. Send the item back in a padded envelope with tracking with all the materials that came with the item, including the gift box or bag. Item must be returned in 7 business days of Request approval.
A refund to your PayPal account will be made once the item is received by us in the same condition as we sent it to you.
We reserve the right to make changes to this policy at any time without notice.
After we authorize your return and you receive an RA Number, the return address will be provided to you.
In memory of Maxie